This article applies as of PRTG 23

Issues with the PRTG app for desktop & PRTG MultiBoard and troubleshooting solutions

Additional Information

• This article is work in progress. It will be updated accordingly if new issues come up.
• All recommendations or solutions mentioned below are valid for both the PRTG app for desktop and PRTG MultiBoard.

General recommendations

• If you have an issue with the PRTG app for desktop, first check if you have the same issue when you use the PRTG web interface. If this is the case, the issue does not originate with the PRTG app for desktop.
• You can always contact the Paessler support team if you need help with troubleshooting. Please do not forget to add debug logs to your support request. You can find the debug logs (debuglog and debuglog-rotated) for the PRTG app for desktop in the following directories:
  • Windows: %AllUsers%\AppData\Roaming\Paessler\PRTG Desktop\data
  • macOS: \Library\Application Support\Paessler\PRTG Desktop\data

Deinstallation does not remove all custom components

When you uninstall the PRTG app for desktop, this does not completely remove all custom components from the PRTG app for desktop data directory. To solve this issue, take the following steps:

1. Open the Windows registry and delete the registry key HKEY_CURRENT_USER\Software\Paessler\PRTG Desktop.
2. Delete the %AllUsers%\AppData\Roaming\Paessler directory and the %AllUsers%\AppData\Local\Paessler directory.

Connecting multiple PRTG servers to the PRTG app for desktop

If it is not possible for you to simultaneously connect more than two PRTG servers to the PRTG app for desktop, check your license information. The PRTG app for desktop only supports the connection of two trial editions or freeware editions of PRTG at the same time. There is no limit for connecting multiple licensed PRTG servers.