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PRTG Alert Flowcharts

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Good Morning! I am looking to see if anyone has put together a flow chart for troubleshooting alerts when a sensor goes down. I have decided to put together a flowchart that I can give to new users to show them the process of troubleshooting when a sensor alert goes off and what to do to recover that sensor. Before I go through the process of creating a flowchart I thought that I would reach out the the PRTG community and see if anyone has developed a flowchart already that wouldn't mind haring that I could adapt to fit our needs.

Thank You!

alerts flowchart prtg-network-monitor

Created on Sep 8, 2020 3:50:59 PM



1 Reply

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Hello Lance,

Since there are many different sensors, there are also many different possible reasons why a sensor is down. Therefore there also a lot of possible troubleshooting steps. I'm afraid it's not easy to create a general flow chart here. However for some general troubleshooting steps, these articles could be of interest for you:
- https://kb.paessler.com/en/topic/32813-what-does-error-code-pexxx-mean
- https://kb.paessler.com/en/topic/46863-my-snmp-sensors-dont-work-what-can-i-do
- https://kb.paessler.com/en/topic/1043-my-wmi-sensors-don-t-work-what-can-i-do

Created on Sep 9, 2020 5:47:56 AM by Timo Dambach [Paessler Support]




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