What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
300.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Hosted IP

Votes:

0

Your Vote:

Up

Down

Is it possible to have a static IP for our Paessler hosted instance? If so where can we find this info? We have remote sites where we need to monitor our public IP but our firewalls block icmp. We want to whitelist the Paessler IP if possible.

hosted ping public-ip

Created on Sep 20, 2020 2:44:23 AM by  aztech37 (0) 1



1 Reply

Votes:

0

Your Vote:

Up

Down

Hi there,

As long as your hosted instance exists (meaning it's not being cancelled or something like that), its current public IP remains the same and won't change. The IP of the hostname (xxxx.my-prtg.com) is where monitoring queries will also come from for devices added to "Hosted Probe". You can find it by either pinging the hostname or visiting the webinterface and then using a browser add-on like IP Address and Domain Information in Chrome for example to see the IP.

Kind regards,

Erhard

Created on Sep 21, 2020 8:14:10 AM by  Erhard Mikulik [Paessler Support]

Last change on Sep 21, 2020 8:17:24 AM by  Erhard Mikulik [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.