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PRTG Desktop don't Connect after Restart

Votes:

0

Hi,

i've installed PRTG Desktop and connect to the Server with my credentials on Port 443. After i restart my Computer the Desktopapp don't reconnect and if i check the credentials, i see they are not the same like i entered.

The new credentials are the default prtgadmin credentials with Port 80. If i change them i can login again until i restart.

best regards

Nico

connection prtg prtg-desktop

Created on Sep 30, 2020 7:40:56 AM



Best Answer

Accepted Answer

Votes:

1

Hello,

i fixed the Problem, there was a ".db-journal" File that rewrite the .db File everytime. I deleted the ".db-journal" file and now it works fine for me.

Created on Oct 5, 2020 9:41:26 AM



5 Replies

Votes:

0

Hello,

could it be the case that your AppData\Roaming folder gets cleared with every start? This would also remove the Desktop Client configuration.

Created on Sep 30, 2020 12:17:21 PM by Arne Seifert [Paessler Support]



Votes:

0

Hello,

i checked it. My AppData\Roaming dont get cleared after every start. There are almost all files in. I deinstalled the Programm and installed it again but it did not change anything.

Created on Oct 1, 2020 6:21:51 AM



Votes:

0

Hello,

i checked my AppData\Roaming folder and it doesn't get cleared the Files still exist. I Already reinstalled the Desktop App but it doesn't change anything.

Created on Oct 1, 2020 7:44:45 AM



Votes:

0

Hello,

please check if the file "prtgdesktop.db" exists in ...AppData\Roaming\Paessler\PRTG Desktop\data

(The first part of the folder of course depends on the Windows user you are logged in.)

It appears like on your computer that file gets removed or reset with the restart.

Created on Oct 1, 2020 1:35:13 PM by Arne Seifert [Paessler Support]



Accepted Answer

Votes:

1

Hello,

i fixed the Problem, there was a ".db-journal" File that rewrite the .db File everytime. I deleted the ".db-journal" file and now it works fine for me.

Created on Oct 5, 2020 9:41:26 AM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.