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What should I consider when upgrading?

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I am currently using 19.2.50.2842 version.

Can I upgrade directly from this version to version 20.3.62.1397?

And Do I need a activation process when upgrading?

And I can't use auto update and activation because internet is not available.

Thanks in advance.

auto-update manual-upgrade upgrade

Created on Oct 12, 2020 1:55:44 AM by  Jonathan_Jung (1) 2



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Hi Jonathan,

Thanks for your KB post.

You can download the software from http://downloads.paessler.com/prtg/prtg.zip directly.

Once you have downloaded the latest version, you can install it directly over the version currently running. The configuration and database will not be affected by installing the newer version over the old and the configuration is automatically backed up before this process.

Please check below links to more information.

Important notes when update from previous version

How do I update software with no internet access

With kind regards,
Chan Siau Hen
Technical Support Team, Paessler AG

Created on Oct 12, 2020 4:23:54 PM by  Chan Siau Hen [Paessler Technical Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.