Hello,
We have several customers who only want alerting to happen during business hours. What is currently happening is we have 2 scheduled that run so the data is collected for historical purposes. What we are trying to avoid is having emails sent in the morning for alerts that happened overnight but have already cleared.
Let me give an example.
Lets say we have a customer whose internet goes down overnight for a few minutes, but comes back up on its own. If we have the notification template for business hours set to "Collect notifications..." then it would send an email to our ticketing system, even though the alert has cleared.
It is my understanding that with the "Discard notifications..." setting that if the condition is still present when the notification schedule occurs, then it will not trigger the notification because it only triggers on status change.
TL;DR
We don't want emails sent if an alert cleared itself overnight, but we do want an alert if it's still happening when our regular business hours start. Make sense?
Thanks,
Duane
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