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How can I prevent alerts that happen after hours from generating tickets in the morning?

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Hello,

We have several customers who only want alerting to happen during business hours. What is currently happening is we have 2 scheduled that run so the data is collected for historical purposes. What we are trying to avoid is having emails sent in the morning for alerts that happened overnight but have already cleared.

Let me give an example.

Lets say we have a customer whose internet goes down overnight for a few minutes, but comes back up on its own. If we have the notification template for business hours set to "Collect notifications..." then it would send an email to our ticketing system, even though the alert has cleared.

It is my understanding that with the "Discard notifications..." setting that if the condition is still present when the notification schedule occurs, then it will not trigger the notification because it only triggers on status change.

TL;DR

We don't want emails sent if an alert cleared itself overnight, but we do want an alert if it's still happening when our regular business hours start. Make sense?

Thanks,

Duane

prtg traffic

Created on Oct 15, 2020 1:24:04 PM by  Duane Tackett (0) 1



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Hello there,

Unfortunately, this is by design here. It's not possible to send a notification after the template gets resumed, because the notification trigger was already executed. We are planning to do some changes here, but there is currently not ETA for this, since this comes with quite big changes within PRTG.

The only workaround would be pausing the according sensors for a short time span (e.g. via a schedule), so they change the state again.


Kind regards,
Birk Guttmann, Tech Support Team

Created on Oct 16, 2020 2:17:15 PM by  Birk Guttmann [Paessler Support]



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