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Problem with account registered in prtg



A customer inserted his credentials in some sensor / device in the prtg, and after a while he changed the password in the Active directory, and this is causing an error in his account, where can I find the customer's registration? because there are more than 3 thousand sensors

credentials credentials-for-windows-systems error

Created on Nov 3, 2020 11:02:08 PM

Last change on Nov 4, 2020 9:08:04 PM by  Birk Guttmann [Paessler Support]

1 Reply



Hey there,

I'm not sure what you need here. If wrong credentials are applied, you should get an error message on the according sensors.

If you want to check on which object this user is configured, you can use the following script to get this accordingly:

Kind regards,
Birk Guttmann, Tech Support Team

Created on Nov 4, 2020 9:11:52 PM by  Birk Guttmann [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.