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Remote probe install stuck on Npcap



Hi all,

I've seen various post about this, but has not the outcome i'm looking for.

My problem: Ive a VM for the PRTG remote probe, but this server also runs other apps. Wich uses WinCap/Npcap wich is already installed. So during the install it is stuck on installing wincap.

Is there a way to install the probe without? of another resolution?

npcap probe remote-probe remote-probe-install

Created on Nov 10, 2020 11:51:58 AM

1 Reply



Hello Rob,

Thank you for your message.

To prevent the installation of Npcap, I invite you to have a look at this KB article: https://kb.paessler.com/en/topic/87864-how-can-i-disable-the-installation-of-npcap-before-updating-or-installing-prtg

Kind regards.

Created on Nov 11, 2020 10:00:23 AM by  Florian Lesage [Paessler Support]

Last change on Nov 11, 2020 10:00:43 AM by  Florian Lesage [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.