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Unable to send out test or notification email

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Hi all,

I am new to the PRTG setup, I will wish to have email notification send to us when sensor values change or status down. I am using Direct delivery using built-in email server (default) with the sender to my own company email (Test SMTP settings).

On the logs/system events/notification , the logs state Status sending Email: "my email" Authentication required.

Can i know where can i fill in this Authentication?

email-notifications notifications prtg

Created on Nov 17, 2020 9:43:28 AM by  secops (0) 1



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Hello there,

Thanks for the KB post.

I would advise you to have a look at this KB article: https://kb.paessler.com/en/topic/953-why-don-t-i-get-notifications-from-prtg-what-are-the-top-5-reasons-for-notification-problems

It should provide you with some ideas and basic troubleshooting steps. Thanks.


With kind regards,
Chan Siau Hen
Technical Support Team, Paessler AG

Created on Nov 18, 2020 10:29:40 AM by  Chan Siau Hen [Paessler Technical Support]



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