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80041003 - not permission to perform the action

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Hi team,

We have been getting this strange issue when trying to monitor a server 2016 machine on AWS, it is a Workgroup machine We created user account called prtg and granted the following permissions:

  • administrators
  • Distributed COM users
  • Performance Monitor Users
  • Remote Desktop Users
  • Remote Management Users

but kept getting error - 80041003: The current user does not have permission to perform the action

when testing in Paessler WIM Tester version 2.3.3.8, from another computer

however if we changing to administrator account (the buildit one), it is working fine.

we can confirm administrator account only in Administrators group and nothing else.

we tried restart but no help.

firewall is off too but I don't think it is the case as administrator account is working fine.

Can you advise?

I just captured 2 screenhosts

prtg server wmi

Created on Nov 29, 2020 11:50:04 PM by  BNIT (0) 1



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Hello there,

Monitoring WMI outside a domain is often quite tricky. The following article provides some links that helped other customers.


Kind regards,
Birk Guttmann, Tech Support Team

Created on Dec 1, 2020 11:55:05 AM by  Birk Guttmann [Paessler Support]



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