What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

80041003 - not permission to perform the action



Hi team,

We have been getting this strange issue when trying to monitor a server 2016 machine on AWS, it is a Workgroup machine We created user account called prtg and granted the following permissions:

  • administrators
  • Distributed COM users
  • Performance Monitor Users
  • Remote Desktop Users
  • Remote Management Users

but kept getting error - 80041003: The current user does not have permission to perform the action

when testing in Paessler WIM Tester version, from another computer

however if we changing to administrator account (the buildit one), it is working fine.

we can confirm administrator account only in Administrators group and nothing else.

we tried restart but no help.

firewall is off too but I don't think it is the case as administrator account is working fine.

Can you advise?

I just captured 2 screenhosts

prtg server wmi

Created on Nov 29, 2020 11:50:04 PM

1 Reply



Hello there,

Monitoring WMI outside a domain is often quite tricky. The following article provides some links that helped other customers.

Kind regards,
Birk Guttmann, Tech Support Team

Created on Dec 1, 2020 11:55:05 AM by  Birk Guttmann [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.