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Prevent PRTG sending "Up" email notification



I'm trying to configure PRTG to notify a paging system my company is thinking about going with for our on-call schedules. I've created a template for email notifications, and it works great, however, it'll also generate an email stating that the device, or sensor, is no in the "Up" status.

When it does that, it also sends an email to Pager Duty, and then contacts us via phone call and SMS.

So, long story short, how do I prevent PRTG from generating an email stating that the device or sensor has come up?


email notification prtg

Created on Dec 10, 2020 8:53:19 PM

1 Reply



That would always be the last notification trigger option you configure, i.e. "When sensor state is no longer Down, perform". If you disable this, no up notifications will be sent.

Created on Dec 14, 2020 7:52:40 AM by  Stephan Linke [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.