What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
300.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

I cannot open the PRTG web interface via the desktop shortcut anymore. What can I do?

Votes:

0

Your Vote:

Up

Down

Since the update to PRTG 21.1.65, I cannot open the PRTG web interface anymore by double-clicking the desktop shortcut. The Windows User Account Control opens and asks for administrator credentials, which I do not have.

What can I do?

desktop-icon desktop-shortcutprtg web-interface webgui

Created on Dec 14, 2020 8:38:42 AM by  Maike Guba [Paessler Support]

Last change on Dec 14, 2020 1:38:53 PM by  Maike Guba [Paessler Support]



1 Reply

Accepted Answer

Votes:

0

Your Vote:

Up

Down

This article applies as of PRTG 21

Workaround for opening the PRTG web interface as a Windows local user

With PRTG 21.1.65, we changed the browser selection logic for accessing the PRTG web interface via the desktop shortcut. Because of this, you now need administrative rights for Windows to open the PRTG web interface from your desktop.

As a workaround, you can manually open a compatible browser and enter the URL with which you access the PRTG web interface. Make sure that you use one of the supported browsers.

Created on Dec 14, 2020 8:41:23 AM by  Maike Guba [Paessler Support]

Last change on Dec 14, 2020 1:43:25 PM by  Maike Guba [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.