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Say to PRTG that WMI Service Stopped is a good status (Failover cluster)



I have an Oracle Database Active-Passive cluster with two nodes. This means that in node1 (the active node) the oracles services are running and in the other node2 (passive) the oracle services are stopped.

PRTG when detect services of the passive node like stopped, mark this like a fault but in this case, that this service is stopped is good as long as than in node1 oracle service is running.

Is there any way to say PRTG that this stopped service is good status?

cluster failovercluster stopped wmi

Created on Jan 25, 2021 12:41:42 PM

1 Reply



Hello, the WMI Service sensor doesn't provide a channel with the status of the service, and doesn't have any option to consider stopped service as OK. The only way would be to avoid having a notification for that node being down, is to change the Notification trigger on that device, and set it not to notify when it is down. I will still show red but it will not trigger alerts.

Created on Jan 28, 2021 2:43:01 AM by  Jonathan Mena [Paessler Technical Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.