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Active Directory Users Not Showing



I did the Active Directory integration. I can login with AD User. But users added to AD later are not showing in the PRTG Users section.

active-directory active-directory-group prtg user-groups

Created on Jan 27, 2021 10:07:10 AM

1 Reply



Hi there,

A local user account for an Active Directory user is only created if this Active Directory user has successfully logged in to PRTG.
Further information can be found in the corresponding manual article.


Created on Jan 28, 2021 10:56:58 AM by  Sebastian Kniege [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.