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Monitor printers but without error messages



I'm searching for a method to monitor objects like printers in PRTG without them giving error messages. Printers will sometimes be 'offline' which cause an error, but these error's are irrelevant.

Is there a method to 'passively' monitor them without clouding the list of errors?

There was once an old post which mentioned something similar if not the same, but that post is by now 10 years old. I'm curious if there is a solution by now. (or if one is coming) KB article

disable printers quite-error

Created on Feb 2, 2021 11:57:46 AM

Last change on Feb 2, 2021 12:04:01 PM by  Felix Wiesneth [Paessler Support]

1 Reply



Hi there,

if you know when the printer goes offline, you can use a schedule to pause the Sensor while the printer is offline.
Another option would be to configure a master Sensor for the printer e.g. a Ping Sensor. If you do this, all other Sensors will be paused if the Ping Sensor goes "Down". In addition, the Ping Sensor has the option for "auto-acknowledge" which will acknowledge the Sensor as soon as he goes into the "Down" state.

Created on Feb 3, 2021 9:19:22 AM by  Moritz Heller [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.