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How to handle disconnected "Remote Probes" better

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We install remote probes on new laptops, to get some status at the health like disk, battery, cpu and so on. But when these systems are not running, it result in a permanent error/alert message that mixes up with critical error from other internal probe systems, when watching the alert dashboard.

Is there anything like setting up a mastersensor and pause the whole remote probe when it is disconnected? Also the setting for "operation times / scan shedule" cant be edit, when the probe is disconnected at the moment.

Message: Error (Bad Request) Cannot continue because the sample is not connected.

Thanks you

alerts false-alerts remote-probe

Created on Feb 12, 2021 11:05:10 AM



1 Reply

Votes:

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Hi,

Currently we cannot offer a solution where you can pause or disable the error message as the Remote Probe isn't connected to your core server which is a "critical" issue for PRTG.

Kind regards,
Marijan Horsky, Team Tech Support

Created on Feb 17, 2021 9:28:46 AM by Marijan Horsky [Paessler Support]




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