What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

How to handle disconnected "Remote Probes" better



We install remote probes on new laptops, to get some status at the health like disk, battery, cpu and so on. But when these systems are not running, it result in a permanent error/alert message that mixes up with critical error from other internal probe systems, when watching the alert dashboard.

Is there anything like setting up a mastersensor and pause the whole remote probe when it is disconnected? Also the setting for "operation times / scan shedule" cant be edit, when the probe is disconnected at the moment.

Message: Error (Bad Request) Cannot continue because the sample is not connected.

Thanks you

alerts false-alerts remote-probe

Created on Feb 12, 2021 11:05:10 AM

1 Reply




Currently we cannot offer a solution where you can pause or disable the error message as the Remote Probe isn't connected to your core server which is a "critical" issue for PRTG.

Kind regards,
Marijan Horsky, Team Tech Support

Created on Feb 17, 2021 9:28:46 AM by  Marijan Horsky [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.