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Sensor probe health disconnected

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The error says that probe is disconnected. I tried to restart the server but nothing happen, I tried also to restart the probe service but nothing happen. All of my sensor is not updating because I think the probe health sensor is malfunction.

local-probe probe-health prtg

Created on Feb 23, 2021 9:26:40 AM



3 Replies

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Hello,

Thank you for your message.

Can you please open a support inquiry by sending a support bundle of the PRTG server via the menu Setup > Contact Support.

Regards.

Created on Feb 23, 2021 9:38:27 AM by Florian Lesage [Paessler Support]



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What would be my ticket ID?

Created on Feb 23, 2021 9:42:04 AM



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When we will receive the support bundle, a ticket will be opened and we will reply to it directly, so you will get an email from us.

You do not need a ticket id yet, the field should be used when a ticket is already opened to avoid having many tickets created when new support bundles are required.

Regards.

Created on Feb 23, 2021 9:51:27 AM by Florian Lesage [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.