The error says that probe is disconnected. I tried to restart the server but nothing happen, I tried also to restart the probe service but nothing happen. All of my sensor is not updating because I think the probe health sensor is malfunction.
3 Replies
Hello,
Thank you for your message.
Can you please open a support inquiry by sending a support bundle of the PRTG server via the menu Setup > Contact Support.
Regards.
Created on Feb 23, 2021 9:38:27 AM by
What would be my ticket ID?
When we will receive the support bundle, a ticket will be opened and we will reply to it directly, so you will get an email from us.
You do not need a ticket id yet, the field should be used when a ticket is already opened to avoid having many tickets created when new support bundles are required.
Regards.
Created on Feb 23, 2021 9:51:27 AM by
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