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Unable to log in to PRTG after disabling SSL

Votes:

0

I have PRTG fully configured and working, now I just need to disable SSL so I can get integrate it with my reverse proxy via NGINX. However, once I disable SSL, my username and password no longer work. The logs indicate an "anonymous" account was used to log in.

Example:

  1. 348270 2021-03-09 19:05:48 192.168.1.5 "anonymous" 192.168.1.3 2548 GET /systemsetup.htm tabid=1 200 "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:86.0) Gecko/20100101 Firefox/86.0"

Re-enabling SSL lets me log in again, but that doesn't help me.

Has anyone else run into this before?

login-failed prtg-login prtg13

Created on Mar 9, 2021 8:37:40 PM



5 Replies

Votes:

0

Hello,
SSL can be disabled at "Setup > System Administration > User Interface". This article might be of interest as well.
Disabling SSL shouldn't have any influence on the user login and I couldn't reproduce this issue with the latest PRTG version 21.1.66. Which PRTG version are you using currently?

Created on Mar 12, 2021 11:34:59 AM by Timo Dambach [Paessler Support]



Votes:

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I'm using version 21.1.66.1623.

I've disabled SSL via "Setup > System Administration > User Interface", and enabled via the PRTG Administrator.exe as I am unable to log back in via the web interface.

Created on Mar 12, 2021 4:13:38 PM



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Is there an error message displayed while trying to login using the Web interface? If so, could you send us a screenshot to [email protected]?

In addition please also send us a "support bundle" containing the log files from PRTG, so we can take a closer look. For this, please open the support dialog "Contact Support" in the lower right corner of the WebUI.

Kind Regards,
Timo Dambach
Paessler Tech Support

Created on Mar 15, 2021 9:05:39 AM by Timo Dambach [Paessler Support]



Votes:

0

Dear support! Is it any solution for this issue? I have same symptoms with version 22.3.79.2108. Thank you.

Created on Oct 26, 2022 6:09:16 AM



Votes:

0

Hi Sergey,

Could you please elaborate on the issue you are facing? Do you mean the PRTG UI is not displayed after disabling SSL? If yes, could you please check if you are open with the correct URL? Without SSL, the address should be http://serveraddress

With kind regards,
Chan Siau Hen
Technical Support Team, Paessler AG

Created on Oct 27, 2022 3:48:59 AM by Chan Siau Hen [Paessler Technical Support]




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