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Is "Paused_by_dependency" being considered as "Down" ?

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Hi. For a given sensor I have defined the Notification Triggers as State Trigger:

  • When sensor state is Down for at least 600 seconds, perform HTTP_call
  • When sensor state is Down for at least 300 seconds, perform no notification and repeat every 0 minutes
  • When sensor state is no longer Down, perform HTTP_call

    What happens is: sensor is Down. It executes the API_call. Which is correct.
    Then the sensor goes into "Paused_by_dependency" state. The HTTP_call is executed => why? It should not.
    Then the status is no longer in Paused but again in Down. No HTTP_call => correct. But then the status becomes Up => no HTTP call. Any idea why?
    The way I understood PRTG works, it should NOT activate a Notif Trigger when going from Down to Paused_by_dependency and YES activate a Notif Trigger when it goes from Down to Up.

notifications sensor status

Created on Mar 13, 2021 5:36:18 AM by  Anca (0) 1

Last change on Mar 15, 2021 7:25:50 AM by  Felix Wiesneth [Paessler Support]



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Hi,

Can you please provide screenshots of the following: - Screenshot of the device configuration. - Screenshot of the device overview. - Screenshot of the sensor overview. - Screenshot of the sensor configuration. - Screenshot of the sensor notification trigger. (most important one).

Thanks in advance.

Regards,

Miguel Aikens

Created on Mar 15, 2021 6:07:32 PM by  Miguel Aikens [Paessler Technical Support]



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Ok, I will, just let me know how to attach print-screens here. Or if not here where to send them. Thanks!

Created on Mar 16, 2021 3:02:36 PM by  Anca (0) 1



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Hi,

You can send your screenshots to [email protected] with PAE2087710 in the subject. This way we can better address the situation.

Regards,

Miguel Aikens

Created on Mar 16, 2021 10:52:37 PM by  Miguel Aikens [Paessler Technical Support]



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