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PRTG Network Monitor

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Custom device icon stays white



I am trying to add my own icon, I use the correct file types, names and grotes for this. however when I add it and refresh it stays white when I select it on a device. The file lookup scan also offers no solution. I also used different methods to save the svg file

custom-icon device icons

Created on Mar 16, 2021 10:22:09 AM

2 Replies



Edit:the new icon is displayed in the PRTG app, and when I do element inspect I also just arrive at the correct file

Created on Mar 17, 2021 7:53:44 AM



Hello If you have followed all the steps on this Guide and still facing problems, please contact us at [email protected] with the details of your system in order to further assist you.


Created on Mar 17, 2021 7:35:38 PM by  Luis Quesada (Paessler Technical Support)

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.