Yes, you can collect the Support Bundle from the PRTG Installation Path, in the folder "Support Bundle" (Default: C:\Program Files (x86)\PRTG Network Monitor\Support Bundle\). Rename the file "Bundle.zip" to "Bundle_PAE208975.zip". If the ZIP file size is below 20 MB, you can send it as email file attachment. Otherwise please upload it to our FTP server using the following credentials:
Server Name: ftps.support.paessler.com (standard port 21, only supports TLS v.1 connections)
FTP Mode: passive
Please contact us once the upload is complete. Note that files on this server are not visible, you will not be able to get a directory listing.
Matthias Kupfer - Team Tech Support