We use PRTG for our monitoring and Zammad as our Helpdesk. I wanted to see about integrating the two to create tickets in Zammad when there is a down alert in PRTG.
What I need to figure out: In PRTG I typically get alerts when a sensor goes down, then I get additional alerts until it is either paused or brought back up. I need to send ONE email to the Helpdesk account to notify that the service went down and ONE email when the service comes up (this would close the ticket automatically). I haven't quite figured out how to do this.