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PRTG Enterprise console loads forever when opening Settings

Votes:

0

We are using the enterprise console with about 6000 configured sensors. It doesn't matter if you try to open the settings on a sensor, device or local probe. It just doesn't finish loading. If we login via Webacces it works just fine. Since we mainly use the enterprise console it is very annoying to not be able to check or change settings without logging in in the WebGUI. I am relatively new in the company so i don't know since when this problem appeared.

System Information: PRTG Desktop Version 21.1.1 Qt Version 5.15.2

loading loading-time prtg settings

Created on Apr 13, 2021 9:00:09 AM



3 Replies

Votes:

0

Hello,

Are you referring to the Enterprise Console or the PRTG Desktop App?

Please note that the Enterprise Console has been discontinued long time ago as it was replaced by the PRTG Desktop app. We no longer support the Enterprise Console as the Enterprise Console is no longer 100% compatible with the new version of PRTG. Also the PRTG Enterprise Console is indeed affected by a couple of bugs and layout issues, which won't be fixed anymore. We ask you to download and use the PRTG Desktop App or the Webinterface instead.

The new PRTG Desktop app has the same functionalities than the older Enterprise Console, but some settings may look different, therefore if you have questions about the usage of the new app please refer to the manual.

If you have issues using the Desktop App, feel free to send us corresponding screenshots as well as log files from PRTG to [email protected], so we can take a closer look.

Kind Regards,
Timo Dambach
Paessler Tech Support

Created on Apr 14, 2021 11:51:16 AM by Timo Dambach [Paessler Support]

Last change on Apr 14, 2021 11:53:50 AM by Timo Dambach [Paessler Support]



Votes:

0

Hello,

Sorry for the wrong description of which app we are using. Yes, we are already using the PRTG Desktop app in Version 21.1.1. We have another computer which we downgraded to Version 20.3.0 to check if the error is related to an Update in the software, but unfortunately it also persists with the older version of the desktop app

Created on Apr 14, 2021 11:56:08 AM



Votes:

0

Hello,

Please send us an email to [email protected], we will continue troubleshooting in a ticket as we need some logs and screenshots from your PRTG.

Created on Apr 16, 2021 8:56:18 AM by Isidora Jeremic [Paessler Support]




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