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How does PRTG collect information on 'comment' tab of a Device?

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When I added a device and look into 'comment' tab, some information about the device was automatically entered. How does PRTG collect this information? Please let me know the OID for this that PRTG collects.

Below are the contents on 'comment' tab of the device.

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System Analysis: Linux/Unix 
Other names: mobica.daeduck.com mobica-manager  
System Info: Linux mobica-manager 2.6.32-431.el6.x86_64 #1 SMP Fri Nov 22 03:15:09 UTC 2013 x86_64
Linux mobica-manager 2.6.32-431.el6.x86_64 #1 SMP Fri Nov 22 03:15:09 UTC 2013 x86_64
Linux mobica-manager 2.6.32-431.el6.x86_64 #1 SMP Fri Nov 22 03:15:09 UTC 2013 x86_64
Linux mobica-manager 2.6.32-431.el6.x86_64 #1 SMP Fri Nov 22 03:15:09 UTC 2013 x86_64
Linux mobica-manager 2.6.32-431.el6.x86_64 #1 SMP Fri Nov 22 03:15:09 UTC 2013 x86_64
--------------------------------------------------------------------------------------------------------------

comments device information

Created on May 12, 2021 4:41:22 AM by  Jonathan_Jung (1) 2

Last change on May 12, 2021 5:59:56 AM by  Felix Wiesneth [Paessler Support]



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Hello Jonathan,

Thank you for your message.

Regarding the Comments tab of each object (sensors, devices, groups, etc.), PRTG doesn't provide any information in it. Here is the corresponding manual: https://www.paessler.com/manuals/prtg/devices_enterprise_console#comments

Have you created a new device or duplicated an existing one ? If it's a duplicated device, I invite you to check the Comments tab of the original device.

In case this is a new device, please check the logs of the webserver under "C:\ProgramData\Paessler\PRTG Network Monitor\Logs\webserver" to make sure that the API hasn't been used to add the comment.

Regards.

Created on May 14, 2021 11:41:25 AM by  Florian Lesage [Paessler Support]



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Comments like this I found out are added after a AutoDiscover also an SNMP Interfaces

Created on May 17, 2021 5:16:57 AM by  Michele Jetz (130) 1



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Hello Michele,

Thank you for your message.

The Auto-Discovery effectively adds information in the Comments tab of the devices, as mentioned in this KB article: https://kb.paessler.com/en/topic/34203-how-do-i-monitor-system-info-such-as-location-name-contact

During the creation of the devices, PRTG tries to get information from them via SNMP/WMI such as Model and System, before storing them in the Comments tab. This Kb article might help in this regard: https://kb.paessler.com/en/topic/87734-how-does-prtg-collect-system-information-tables

Regards.

Created on May 17, 2021 6:36:09 AM by  Florian Lesage [Paessler Support]



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