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PRTG Not Generating PDF Reports

Votes:

1

Hello all,

Lately, I haven't been able to generate PDF reports. PRTG is installed on a Windows 2012 server. HTML works fine. I have increased the timeout to 7200 but to no avail.

I am checking the Event Logs for the Print Spooler (which is running) but can't see the PRTG server is even trying to use the service.

pdf print prtg spooler

Created on Jun 20, 2021 8:48:28 AM



3 Replies

Votes:

0

Hello,

Thank you for your message.

Regarding the issue with the generation of PDF report, I invite you to open a support request by sending us a support bundle via the menu Setup > Contact Support. We will then have a look at the logs of the server and check if there is anything going wrong there.

Regards.

Created on Jun 23, 2021 12:50:50 PM by Florian Lesage [Paessler Support]



Votes:

1

Hello,

This has been fixed by uninstalling the npcap and reinstalling PRTG.

Created on Jun 26, 2021 1:10:29 PM



Votes:

0

Hello,

Thank you very much for your feedback. I'm glad to hear that the problem is solved.

Have a nice day.

Regards.

Created on Jun 28, 2021 5:12:26 AM by Florian Lesage [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.