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What processes are in place to prevent a supply chain attack like Solarwinds and Kaseya




We are a long time user of PRTG and it provides absolutely essential information to the running of our business, as I am sure many other companies also are.

PRTG provides semi automated updates for PRTG and the desktop client.

Can you tell me or point me toward any published information that describes what processes and security you have in place to prevent a Solarwinds / Kaseya type supply chain attack from occurring with PRTG please?

Thanks and regards, Malcolm

security supply-chain-attack updates

Created on Jul 5, 2021 1:22:02 AM

1 Reply



Hello Malcom,

Thank you for your message.

In response to the Kaseya supply chain attack, and since other similar incidents such as the SolarWinds case, we at Paessler continuously subject our already high security standards to further thorough audits. We constantly examine all systems, processes and protocols to rule out any misuse and discover further improvements.

At the time of the SolarWinds case, we had created a task force for such incidents. This task force continues to coordinate possible resulting improvements on all levels and has already identified and established several processes to harden the software build and delivery pipeline. It also extended our capabilities of vulnerability scanning of external dependencies built into our products.

For our customers that have very high security risk awareness, please note that PRTG has a very fine-grained possibility to either configure the update process from a completely offline installation over only receiving a notification about an update to download and automatically install the update.

For more information about the auto-update feature, see https://www.paessler.com/manuals/prtg/auto_update.

If you have questions, let us know.


Created on Jul 6, 2021 5:42:10 AM by  Florian Lesage [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.