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Error while Starting PRTG Desktop "MSVCP140.dll not found"

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We have a central Monitoring PC in our Buro on which the Web-Interface of PRTG is running 24/7. Now i wanted to Install PRTG Desktop, but after i installed it and tried to start it, i get an error message saing "MSVCP140.dll not found, try reinstalling the Programm" (which didnt help). Its running perfectly fine on my PC. Can someone help?

desktop prtg prtg-desktop

Created on Jul 14, 2021 6:39:36 AM by  BlaneGerman (2) 1



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Hello Blane,

Thank you for your message.

The error "MSVCP140.dll not found indicated that the Visual C++ Redistributable are missing on the system.

Therefore, I invite you to install the packages available on Microsoft's website here: https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

If you have questions or still experience issues afterwards, let us know.

Regards.

Created on Jul 14, 2021 8:43:11 AM by  Florian Lesage [Paessler Support]



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it works now, thank you very much ^^

Created on Jul 20, 2021 6:22:17 AM by  BlaneGerman (2) 1



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Thank you very much for your feedback!

Have a nice day.

Created on Jul 20, 2021 6:26:04 AM by  Florian Lesage [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.