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Hi I want to extract the amount of open tickets from our freshservice helpdesk To PRTG




Anyone has any experience with getting ticket info from freshcerice? We want to have a number of unassigned tickets on our prtg dashboard.

Thanks in advance.

api dashboard freshservice

Created on Oct 8, 2021 12:06:46 PM

1 Reply




Thank you for your post.

You could use the freshdesk API to retrieve the ticket information. You can then try to use a HTTP XML/REST Value or a Rest Custom sensor to monitor this.

Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on Oct 12, 2021 10:28:50 AM by  Sasa Ignjatovic [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.