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Hi I want to extract the amount of open tickets from our freshservice helpdesk To PRTG

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Hi,

Anyone has any experience with getting ticket info from freshcerice? We want to have a number of unassigned tickets on our prtg dashboard.

Thanks in advance.

api dashboard freshservice

Created on Oct 8, 2021 12:06:46 PM by dlambrecht (0) ●1



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Hello,

Thank you for your post.

You could use the freshdesk API to retrieve the ticket information. You can then try to use a HTTP XML/REST Value or a Rest Custom sensor to monitor this.

Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on Oct 12, 2021 10:28:50 AM by Sasa Ignjatovic [Paessler Support]



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