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Manage Device/Sensor Priority



Hello everyone,

we are trying to improve our monitoring process by utilizing the Priority of Devices and Sensors. Being a big international company we have many that access our PRTG System so we want to make sure, everyone follows our guidelines and does not interfere with the set prioritization.

Is there a possibility to further restrict write access to the priority rating, other than by assigning read-only accounts?

Short information: The idea is to only have a few select core systems and core locations on 4-5 Star priority. This would require immediate action when triggered. For the system to work it should be avoided that other workers in the IT department would scale up the priority of their "favorite" devices.

A workaround could be a prioritization via tagging though this could be difficult to use in maps since the libraries only support up to 1000 elements which would surely be overseeded. So we would want to display maps with objects that already only show devices with specific star ratings.

A side question would be if it is possible to track the time a device is for example in an acknowledged state. We would want to gradually step down the star rating if a device is in an acknowledged or paused state for a given time. I suppose this could be possible via API?

Thanks in advance


access-rights libraries maps priority

Created on Oct 12, 2021 12:40:10 PM

1 Reply



Kindly got this response from Technical Support:

Unfortunately, it is not possible to have additional restrictions for setting the priority on objects. You would need to set the users as "Read-only" in order to restrict them from changing the priority.

Regarding the libraries, we actually removed the 1000 sensor restriction with one of the recent versions, so now you can have a larger number of sensors in them.

Regarding the acknowledged sensors, there is no counter that shows for how long a sensor has been acknowledged, however, the time and date the sensor got acknowledged is written in the "Log" tab of the sensor and is also shown in the sensor message.

As for changing the priority with the API, this is possible, the needed API call for this can be found here: https://www.paessler.com/manuals/prtg/object_manipulation

Created on Oct 13, 2021 1:55:12 PM

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