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PRTG to monitor printers



Hi, i'm using PRTG a couple days to monitor some printers, but, i have some problems to get Toner level information with SAMSUNG Printers, PRTG have a sensor to other models of printers like RICOH,HP, but to use SAMSUNG im using a custome sensor. I already have OID of Samsung Toner, when i configure the SNMP customized sensor and make some configurations like show (%) Toner Percent , the value of Toner appears a great number like 14000, sometimes 47000, but not Percent. The model of printer is Samsung M5370LX, the Toner Cartridge OID that i have is I appreciate all kind of help and tipes.

printers prtg snmp

Created on Nov 22, 2021 5:44:58 PM

1 Reply



Hi Viteralars,

According to the MIB file, you need to use the .9 index according to this page to get the toner level. (prtMarkerSuppliesLevel)

According to the documentation, I would expect values like "-1", "-2" or "-3":

The value (-1) means other and specifically indicates that the sub-unit places no restrictions on this parameter. The value (-2) means unknown. A value of (-3) means that the printer knows that there is some supply/remaining space, respectively.

You can then create a custom lookup for the values for the translation as described here.

Hope this helps.

Kind regards,
Felix Saure, Tech Support Team

Created on Nov 24, 2021 9:08:10 AM by  Felix Saure [Paessler Support]

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