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Why is the log of an SSH Script sensor (or any sensor AFAICS) not being displayed in the UI?

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The sentence "Please check the sensor log." in the error messages is just kidding if I – comprehensible due to security policies – don't have access to the PRTG server's file system.

Without a log error tracing is old-fashioned, outdated, cumbersome , time-consuming, annoying guess & try & error and guess & try & error again and again and again and ...

log sensor ui

Created on Dec 1, 2021 10:49:46 AM by  IGB (0) 1



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Hello there,

I understand that it feels cumbersome to you to ask the server administrator of your PRTG instance or the Remote Probe instance for permission. It's always about the point of view. If we decided to integrate such detailed logs in the web interface, we would first need to visualize it in a readable format beside the sensor message. Especially for longer error messages, that would not ease the investigation. The other downside of that is that all users with access to that PRTG object would see that information as well. To avoid that, another layer of access rights just for these type of logs / messages would be required.

There are no plans at the very moment to change this behavior, so requesting a restricted file access just for particular files / folders, like the ProgramData\Paessler\PRTG Network Monitor\Logs\sensors directory, could also be a workaround if admitted by your security team.

Another interesting way would be to put additional logging to another location, and to eventually monitor access this as described here.


Kind regards,
Felix Saure, Tech Support Team

Created on Dec 6, 2021 9:20:11 AM by  Felix Saure [Paessler Support]



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