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Remote Probe Frequent disconnection

Votes:

0

Hi,

Our remote probes intermittently disconnect in respected time stamps on a daily basis, Kindly help us resolve this issue as soon as possible.

Thanks, Pavithran Pandian

diconnection prtg remote-probe

Created on Dec 15, 2021 6:34:33 AM



2 Replies

Votes:

0

Hello,

Thank you for your post.

I would recommend that you open a support ticket for this issue. You can do this from the PRTG web interface, by going to Setup>Contact Support. In the section "Support Bundle" please leave the recommended option selected, so that we get some log files along with your support query.

Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on Dec 16, 2021 12:47:28 PM by Sasa Ignjatovic [Paessler Support]



Votes:

0

Hi Sasa,

We've already opened a case and didn't get a proper solution for the same. Since we're facing the mentioned issue on daily basis in respected time stamps.

Ticket ID : PAE2209960

Created on Dec 16, 2021 1:40:23 PM




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