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WMI are working just not fully(PE015)



Hello I have seen people post about getting the same error as me. But they all get pulled in to direct contact with Paessler. I was wondering if any of them are still here and could help me with it. I am getting PE015 error saying PRTG is having issues processing some information from WMI. Everything I see is WMI is functioning as it should. This leads me to believe there is a setting not correct on PRTG side but I can't figure out where or even how to find it. Any help would be greatly appreciated.

pe015 prtg wmi

Created on Jan 7, 2022 3:15:36 PM

1 Reply




There are a few things we can try straight away. First try using the FQDN for the IP/DNS of your Windows hosts. WMI can be picky about DNS. Second, do you have any security or firewalls on those Windows hosts? If so, make sure WMI can pass through them. If you still run into issues with this, please open a support ticket so we can get logs from you, and better troubleshoot.

Benjamin Day
[Paessler Support]

Created on Jan 7, 2022 7:11:03 PM by  Benjamin Day [Paessler Support] (1,441) 2 1

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.