Avamar Backup Clients Sensor "The access has been denied"

Hello,

Thank you for your message.

To check where the issue might come from, I invite you to execute the script manually on the probe server and check its output.

I also recommend to replace the code by the following which properly returns the data to PRTG as well as display any execution error in the sensor message field:

try{
    $DEVICE=$args[0]
    #Set Path
    $logpath = "\\$($DEVICE)\c$\Program Files\avs\var\clientlogs"
    cd $logpath
    #Get Latest Log
    $logfile = gci *.log | sort LastWriteTime | select -last 1 | Select-object -Property Name
    #Check Log
    $status = Select-String -Path $logfile.Name -Pattern "avtar Info <5314>:" |  Foreach {$_.Line}
    #remove unwanted chars
    $statusclean = $status -replace ‘[<>]’
    #check status outcome
    if ($status -match "Command failed") { $result= "1" } else { $result = "0" }
    #send to PRTG

    Write-Output @"
    {
        "prtg": {
            "result": [
                {
                    "channel": "BackupStatus",
                    "value": $result
                }
            ],
            "text": "Status: $($statusclean)"
        }
    }
"@
} catch {
    Write-Output @"
    {
        "prtg": {
            "text": "$($_.exception.message) at line : $($_.InvocationInfo.ScriptLineNumber)",
            "error": "1" 
        }
    }
"@
}

Best regards.

Thank you for your reply,

My avamar console is on linux, this script is for windows console right?

    $DEVICE=$args[0]
    #Set Path
    $logpath = "\\$($DEVICE)\c$\Program Files\avs\var\clientlogs"
    cd $logpath

I think that sensor is trying to log in on windows console, there is a way to script the log in to Linux, im sorry for my dumb question, but im not programmer, i varely understand the code.

Thank you for your support.

Best regards.

Hi,

The script is developed in PowerShell and therefore can be executed on Windows (required for the existing probe). Converting the script for Linux might be possible however I'm afraid that we do not provide official support for customizations.

Nevertheless, I invite you to check if PowerShell can be installed on your system as it can be installed on Linux: https://docs.microsoft.com/en-us/powershell/scripting/install/installing-powershell-on-linux?view=powershell-7.2. That way, you would not have to rewrite the script but simply use the one I provided above.

Best regards.