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Auto-acknowledge API issue



I'm trying auto-acknowledge certain sensors, and have followed other KBs on how to do this with the API and an HTML notifiction. My problem is with the user permissions to do so. It only works if the user is a member of the Administrators group. Is this working as designed? If the user has Read only permissions with Acknowledge alarms set to yes, or if the user has Read/Write permissions, then I get the following error.

<error>Your user account is not allowed to access this information.</error>

If the user is made a member of the Administrators group, with out changing anything else, then the API call works, and the sensor is acknowledged. This does not seem correct. Does the user need to be an administrator in order to use the API calls? I am using PRTG Hosted.

api auto-acknowledge permissions

Created on Feb 8, 2022 10:01:22 PM

Last change on Feb 9, 2022 3:57:01 PM by  Felix Wiesneth [Paessler Support]

1 Reply



By default, only read/write users or administrators may acknowledge alarms. However, you can give read-only users the right to acknowledge alarms, too. See the system administration settings, section User Accounts.

Created on Feb 11, 2022 11:25:20 PM by  Jonathan Mena [Paessler Technical Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.