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password reset has failed



Dear all Trying to change a forgotten password and after receiving a mail with the token, I'm getting this message: "The password reset has failed!

The token was invalid. Please start the process anew."

Does anyone know what is the reason?


forgotten mail password prtg

Created on Feb 17, 2022 2:53:37 PM

1 Reply



Hi there,

please let me know which PRTG version you are using? In addition, you can also use the in-build PRTG Administrator to login an change the password of another user.

Created on Feb 22, 2022 1:24:11 PM by  Moritz Heller [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.