New Question

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Desktop Client: Core Server always expanded

Votes:

0

Your Vote:

Up

Down

Dear Paessler Team,

in my PRTG Desktop Client the core Server is always expanded automatically. Is there any way to disable this?

core-server dontknowwhichthirdtagishoulduse prtg-desktop

Created on Mar 10, 2022 8:25:33 AM by Johannes (0) ●1



3 Replies

Votes:

0

Your Vote:

Up

Down

Hello,

Thank you for your message.

Regarding the behavior you mentioned, it looks like the modification of the display is not taken into account. If you follow the steps below, do you still have the device expanded ? Do you have the latest version available (22.2.0) ?

  • Minimize the PRTG Core Server device
  • Change your focus to the local probe (click on it)
  • Open an other menu (libraries, sensors, etc.)
  • Come back to the device tree (the device should still be minimized)
  • Restart the Desktop client

Regards.

Created on Mar 15, 2022 10:39:20 AM by Florian Lesage [Paessler Support]



Votes:

0

Your Vote:

Up

Down

HI, if I follow your steps and go back to the devices tab the Core Server is expanded again.

Regards Johannes

Created on Mar 21, 2022 7:15:58 AM by Johannes (0) ●1



Votes:

0

Your Vote:

Up

Down

Hi Johannes,

My apologizes for the delay. Can you please open a case from the PRTG Desktop client under Help > Contact Support so we can have a look at the client log files.

A new version has been released recently (22.3.0), please make sure to install it and then reproduce the issue before sending the bundle.

Regards.

Created on Mar 22, 2022 8:37:46 AM by Florian Lesage [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.