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Can't log in with the email address in the domain.

Votes:

0

I have enabled AD Integration, can login with AD account, but can't login with email. Error message as below.

2022-03-02 04:24:45.113581 INFO TId   12164 CoreWebServer> PRTG Network Monitor 22.1.74.1869 x64 PRTG core server starting on "THBK1-xxxx"
2022-03-02 04:45:19.940086 ERRR TId   11092 CoreWebServer> Webserver: Include File Not Found Error C3 File: (Tag showhelp unknown) URL: /public/[email protected]&password=***&
2022-03-02 05:38:39.467110 ERRR TId   14504 CoreWebServer> Javascript Error: AjaxError: Unauthorized - PE:PE1113 - ajaxSettings: {"url":"https://10.8.xxxx/systemsetup.htm?tabid=6&_hjax=true&_=1646199159662","type":"GET","isLocal":false,"global":true,"processData":true,"async":true,"contentType":"application/x-www-form-urlencoded; charset=UTF-8","accepts":{"*":"*/*","text":"te
2022-03-02 07:09:07.974237 ERRR TId   17224 CoreWebServer> Javascript Error: AjaxError: Unauthorized - PE:PE1113 - ajaxSettings: {"url":"https://10.8.xxxx/systemsetup.htm?tabid=2&_hjax=true&_=1646204907939","type":"GET","isLocal":false,"global":true,"processData":true,"async":true,"contentType":"application/x-www-form-urlencoded; charset=UTF-8","accepts":{"*":"*/*","text":"te
2022-03-02 07:10:10.940886 INFO TId   22512 CoreWebServer> blocking request to /controls/searchid.htm for session: {5E2E1912-A927-4C6E-A2E2-02F2D4DB7F76}, user: 100: reason missing csrf token
2022-03-02 07:10:10.972140 INFO TId   12356 CoreWebServer> blocking request to /controls/searchhelp.htm for session: {5E2E1912-A927-4C6E-A2E2-02F2D4DB7F76}, user: 100: reason missing csrf token
2022-03-02 07:10:10.972140 INFO TId   14768 CoreWebServer> blocking request to /controls/search.htm for session: {5E2E1912-A927-4C6E-A2E2-02F2D4DB7F76}, user: 100: reason missing csrf token
2022-03-02 07:10:11.065913 INFO TId    8152 CoreWebServer> blocking request to /api/logajax.htm for session: {5E2E1912-A927-4C6E-A2E2-02F2D4DB7F76}, user: 100: reason missing csrf token
2022-03-02 07:10:11.065913 INFO TId   19856 CoreWebServer> blocking request to /api/logajax.htm for session: {5E2E1912-A927-4C6E-A2E2-02F2D4DB7F76}, user: 100: reason missing csrf token
2022-03-02 07:10:11.112754 INFO TId    8632 CoreWebServer> blocking request to /api/logajax.htm for session: {5E2E1912-A927-4C6E-A2E2-02F2D4DB7F76}, user: 100: reason missing csrf token

2022-03-14 10:45:11.550029 INFO TId   11412 CoreWebServer> PRTG Network Monitor 22.1.74.1869 x64 PRTG core server starting on "THBK1-xxxx"
2022-03-14 10:46:57.561885 ERRR TId   10084 CoreWebServer> Webserver: Include File Not Found Error C3 File: (Tag showhelp unknown) URL: /public/checklogin.htm?loginurl=/maps.htm&[email protected]&password=***&
2022-03-14 10:49:31.175481 ERRR TId   11936 CoreWebServer> Webserver: Include File Not Found Error C3 File: (Tag showhelp unknown) URL: /public/[email protected]&password=***&
2022-03-14 10:49:51.281477 ERRR TId   11912 CoreWebServer> Webserver: Include File Not Found Error C3 File: (Tag showhelp unknown) URL: /public/[email protected]&password=***&
2022-03-14 10:51:42.957865 ERRR TId   10800 CoreWebServer> Webserver: Include File Not Found Error C3 File: (Tag showhelp unknown) URL: /public/checklogin.htm?loginurl=/maps.htm&username=xxxx&password=***&
2022-03-15 04:20:47.586516 ERRR TId    5936 CoreWebServer> Webserver: Include File Not Found Error C3 File: (Tag showhelp unknown) URL: /public/[email protected]&password=***&

ad-integration email prtg

Created on Mar 15, 2022 4:34:18 AM

Last change on Mar 16, 2022 9:41:12 AM by Felix Wiesneth [Paessler Support]



1 Reply

Votes:

0

Hello,

Yes, this behavior is by design and cannot be changed. After enabling the AD integration you can login using the AD username but not using the email. We decided to use the WinNT provider for the AD integration because it is supported by more platforms but WinNT doesn't support email addresses.

Created on Mar 17, 2022 1:53:45 PM by Timo Dambach [Paessler Support]




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