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How can I integrate prtg with an external ticketing tool?

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I read that in the notifications I could use the option Execute HTTP action, but as prtg would log into the tool since it needs authentication because it is external to prtg

prg ticket tickets

Created on Apr 14, 2022 10:32:51 PM by  Daniel (0) 1



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Hello Daniel,

with PRTG you can do a HTTP Post, allowing you to authenticate via post payload. However, more complex authentication might not be possible.

PRTG also allows to run an executable as part of a notification template. This could be a Powershell script which uses invoke-webrequest to communicate with an external ticket system. While this implies everything has to be implemented by the user, it is a flexible option.

Created on Apr 18, 2022 12:17:16 PM by  Arne Seifert [Paessler Support]



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