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Change email associated with PRTG instance?



Hello, I created a new PRTG instance on a VM and when I ran the installation setup I believe I entered my my admin email instead of my service email. This has resulted in my email being locked constantly. How can I change this?

core installation prtg service setup

Created on Jun 2, 2022 6:46:42 PM

1 Reply



Hi there,

You can change the email address associated to the 'prtgadmin' user account within the PRTG Administration Tool on the PRTG Core Server.
Open the PRTG Administration Tool and switch to the Administrator tab.
By default, PRTG sends notifications and important messages to this address.


Created on Jun 7, 2022 7:50:03 AM by  Sebastian Kniege [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.