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PRTG maps read only users not able to view color on maps

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PRTG maps administrator users able to view maps with color, read only users not able to view color on maps

prtg-maps read-users read-write-users

Created on Jun 23, 2022 1:58:50 PM



5 Replies

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Hi Tito,

I'm not sure which colors you are referring to. Do you mean that read-only users can't see all sensors? If the map requires a login you will need to check the Security Context in the settings of your Map.


Kind regards

Felix Wiesneth - Team Technical Support

Created on Jun 28, 2022 12:21:32 PM by  Felix Wiesneth [Paessler Support]



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Security Context only picking users not groups, I would like to place user group with read only rights to view status of sensors on maps

Created on Jun 29, 2022 7:07:42 AM



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Hi Tito,

if the users has access to the sensors (read or write), they can check the sensors also on a map. Maps can only show objects, for example devices and sensors, that the users have the rights to view.


Kind regards

Felix Wiesneth - Team Tech Support

Created on Jun 29, 2022 12:29:11 PM by  Felix Wiesneth [Paessler Support]



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Hi Felix,

Thank you for this .The read only users have access to the sensors and objects but can not view the object or sensor status whether the link is up (Green) or down (Red)

Created on Jun 30, 2022 8:33:01 AM



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Hi Tito,

I would suggest that we continue analysis and troubleshooting via a Support Ticket. For this please contact me via [email protected] and add PAE2296987 in the subject. In this way we can exchange information more easy and you can attach some screenshots. Thank you in advance.


Kind regards

Felix Wiesneth - Team Technical Support

Created on Jun 30, 2022 12:23:12 PM by  Felix Wiesneth [Paessler Support]




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