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How do i setup prtg so when i do a device scanning no notification is sent out?


notification prtg scanning

Created on Aug 9, 2022 11:19:07 AM

1 Reply




So, it's not possible to disable the tickets created when PRTG scans for devices as these are included in logs for troubleshooting issues.

You can, however, disable the email notifications created by the tickets. To do this, navigate in the web interface to Setup > System Administration > User Accounts and edit the settings of the intended user. Scroll down to Ticket System and select "Do not receive any emails from the ticket system".

This is mentioned in our manual here: My Account PRTG Manual (paessler.com)

Hope this helps.

Created on Aug 15, 2022 1:25:00 PM by  Josiah Horton [Paessler Support] (0) 1

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.