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SSL Certificate



I have uploaded Private Key, Signed Certificate per PRTG instruction but still getting SSL error. Is there tech support number that I can contact to get some help?

certificate ssl tech-support

Created on Aug 22, 2022 5:06:41 PM

1 Reply



Hello Jeff,

I understand that you are having issues with importing the certificate to PRTG, correct?

- Did you use the Cert Importer tool to upload the certificate? https://www.paessler.com/tools/certificateimporter

You can also follow the manual process listed here: https://kb.paessler.com/en/topic/283-how-can-i-use-a-trusted-ssl-certificate-with-the-prtg-web-interface

If the problem persists you can create submit a ticket from PRTG web server by using the "Contact Support" ribbon on the lower right side corner or by sending an email to [email protected]


Miguel Aikens

Created on Aug 25, 2022 4:26:58 PM by  Miguel Aikens [Paessler Technical Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.