What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Monitor remote customer networks



HI guys,

Is there a way to monitor remote networks?

Would be nice to get all the customers in the PRTG Desktop or maybe even in a "cloud PRTG Desktop"?

customer monitor remote

Created on Aug 28, 2022 9:02:09 PM

1 Reply



Hi there,

Thank you for your message.

You can absolutely monitor remote networks by using a remote probe:

https://www.paessler.com/manuals/prtg/remote_probes_and_multiple_probes https://www.paessler.com/support/how-to/remote-probe-installation https://www.paessler.com/prtg/requirements#remote-probes

The latter will execute the monitoring requests on the devices within the customers' network and then send the data to the Core server on a single port (TCP 23560).

When you need to monitor the network of multiple clients and provide an access to them, only for their remote probe I invite to have a look at our How-To guide: https://www.paessler.com/support/how-to/msp-setup-access-rights.You will find there all the necessary steps to provide them an access to their monitoring.

If you have any questions, do not hesitate.


Created on Sep 1, 2022 6:59:59 AM by  Florian Lesage [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.