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Sensor configuration grey out after update to Prtg rel. 22.1.75

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Hi support Team, is it possibile to view the previous configuration of two sensor before update PRTG server to release 22.1 Now the configuration il grey out and we need delete and create again this two sensors. The same action is already done with sensor type as fortigate system statistics, DNS, http Cloud V2. Kind Regards Sama Leonardo

http http-status prtg

Created on Sep 1, 2022 8:56:25 AM



3 Replies

Votes:

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Hello Sama,

Thanks for contacting us.

Is it possible to update PRTG to the latest stable version 22.3.78 to see if the problem persists? There has been numerous improvements to sensors and this might resolve the issue.

Regards,

Miguel Aikens

Created on Sep 5, 2022 3:50:27 PM by Miguel Aikens [Paessler Technical Support]



Votes:

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PRTG is updated to rel 22.3.78.1873+ but some sensors remain in gray state. I appreciate if is possible to read the configuration. Regards, Leonardo Sama

Created on Sep 12, 2022 10:25:38 AM



Votes:

0

Hi Leonardo,

Thanks for your reply.

Can you submit a ticket using the "Contact Support" ribbon option from the PRTG web administration page. It is in the lower right corner or you can also send us an email at [email protected] and it would be better to see this separately as we might require logs and screenshots for further analysis.

Regards,

Miguel Aikens

Created on Sep 12, 2022 10:37:55 PM by Miguel Aikens [Paessler Technical Support]




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