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How to Add APC (EMS) sensor to PRTG?

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hi i'm very trying to add APC EMS(Environmental Management System) temp/humi sensor in prtg but it say (SNMP error # -2003) also checked with snmp tester result:

----------------------- New Test -----------------------
Paessler SNMP Tester - 20.2.4 Computername: QWERTY Interface: 192.168.50.111
2022/09/07 2:09:44 PM (19 ms) : Device: 192.168.50.5
2022/09/07 2:09:44 PM (26 ms) : SNMP v1
2022/09/07 2:09:44 PM (31 ms) : Custom OID 1.3.6.1.4.1.318.1.1.10.3.13.1.1.3.3
2022/09/07 2:09:44 PM (112 ms) : SNMP Datatype: ASN_INTEGER
2022/09/07 2:09:44 PM (117 ms) : -------
2022/09/07 2:09:44 PM (122 ms) : Value: 27
2022/09/07 2:09:44 PM (128 ms) : Done

apc ems prtg snmp

Created on Sep 7, 2022 10:05:20 AM by  alifon (0) 1

Last change on Sep 7, 2022 12:59:14 PM by  Felix Wiesneth [Paessler Support]



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Hello there,

Thanks for the feedback.

The error message showing "No response [...] (SNMP error # -2003)" indicates a timeout and/or that PRTG is not able to receive the requested information via SNMP.

However, the test, shows you manage to get the result. May I know if the computer QWERTY(192.168.50.111) is the PRTG Probe you trying to add the SNMP sensor to?

If yes, this means no network issue between the Probe and the targeted device. Please check the SNMP credential on the PRTG Device Settings.

If not, you need to do the SNMPtest from the affected probe. Thanks.


With kind regards,
Chan Siau Hen
Technical Support Team, Paessler AG

Created on Sep 12, 2022 3:14:04 AM by  Chan Siau Hen [Paessler Technical Support]

Last change on Sep 12, 2022 4:01:03 AM by  Chan Siau Hen [Paessler Technical Support]



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