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I just installed a new Probe server and it stops working randomly (every 2-3 days)

Votes:

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I cannot even restart the service the only way is to reboot the server then it will work for couple of days and randomly stop. This is the message that I am seeing.

The server is Windows 2019

Faulting application name: PRTG Probe.exe, version: 22.3.78.1873, time stamp: 0x62ed0116
Faulting module name: RPCRT4.dll, version: 10.0.17763.3113, time stamp: 0xf9e270d7
Exception code: 0xc00000fd
Fault offset: 0x000152bb
Faulting process id: 0xd38
Faulting application start time: 0x01d8c3aec9968a74
Faulting application path: C:\Program Files (x86)\PRTG Network Monitor\PRTG Probe.exe
Faulting module path: C:\Windows\System32\RPCRT4.dll
Report Id: 09fa5785-374b-46a3-8828-9263a9fd0b09
Faulting package full name: 
Faulting package-relative application ID:

Not sure what to do, this is a brand new install.

probe prtg server

Created on Sep 8, 2022 7:00:47 PM

Last change on Sep 9, 2022 8:37:04 AM by Felix Wiesneth [Paessler Support]



1 Reply

Votes:

0

Hello Ilias,

the faulting module "RPCRT4.dll" is a Windows component for the RPC interface.
Did you already perform a full Windows Update on the server?

This can also happen if you have many WMI sensors with a very short polling rate, can you check the type of sensors and increase the interval for these sensors.

If the issue persists feel free to open a support ticket with us.\ Please use the "Contact Support" button on the web interface for this and include a support bundle.

Kind regards,
Johannes Beyerlein, Technical Support Team

Created on Sep 13, 2022 11:52:16 AM by Johannes Beyerlein [Paessler Support]




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