What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

WMI errors in eventlog



When we activate WMI Sensors on a Windows Server 2016, we get this error message in the windows eventlog:

Faulting application name: WmiApSrv.exe, version: 10.0.14393.4169, time stamp: 0x5ff79153
Faulting module name: vmStatsProvider.dll, version:, time stamp: 0x57ecebcb
Exception code: 0xc0000005
Fault offset: 0x0000000000001d9a
Faulting process id: 0x6dd8
Faulting application start time: 0x01d8dca30491bc44
Faulting application path: C:\WINDOWS\system32\wbem\WmiApSrv.exe
Faulting module path: C:\Program Files\VMware\VMware Tools\vmStatsProvider\win64\vmStatsProvider.dll
Report Id: ccc8196b-1d76-4fad-82b9-10e3aae0aaa9
Faulting package full name: 
Faulting package-relative application ID: 

This error come regularly. When we deactivate the WMI Sensors for this server, we dont get the error. We have this only on one server. But we cant see differences to the other servers.

error eventlog server wmi

Created on Oct 11, 2022 8:14:17 AM

1 Reply




Sounds like an issue with the VMware provider installed on your host. Did you update the tools to the latest version yet, as mentioned in this bug report by VMware?

Kind regards,
Felix Saure, Tech Support Team

Created on Oct 12, 2022 10:27:05 AM by  Felix Saure [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.