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I am not able to administrate PRTG anymore

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Hey everybody I am not able to administrate PRTG anymore. The system is working but on the Gui the devices are no longer listed. I can not select a sensor in the status overview. It is not possible to chose a menu point in setup as well. I already restarted the server but the result was the same.

Thank you for your reply Best regards Christoph

gui no-reaction prtg

Created on Oct 14, 2022 11:50:24 AM



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Votes:

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Hello Cristoph

Thank you for contacting PRTG Support.

I am sorry to hear that you are having issues accessing devices in PRTG.

Please verify if your account has the proper access to access PRTG and see all sensors as per this document https://www.paessler.com/manuals/prtg/user_access_rights

For this type of issue we will require you to share logs and screenshots of the issue you are experiencing, could you please proceed and open a support case directly via email to [email protected].

Regards

Created on Oct 14, 2022 2:22:48 PM by Ricardo Sanchez [Paessler Technical Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.