What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

prtg network monitor not connected (incorrect username/password)

Votes:

0

Hi All,

I have a bit of a problem with my PRTG at the moment. I need to know why my PRTG on the administrative console show not connected. And the red alarm circle keeps flashing saying the connection is refused in the system tray. we have access to the web-browser, and monitoring has not been interrupted we are trying to solve root cause of the error and hopefully how to resolve.

administration configuration prtg

Created on Oct 24, 2022 4:21:33 PM



3 Replies

Votes:

0

Hello,

Can you please explain what you mean with "administrative console"?
Do you mean the PRTG Desktop app?

Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on Oct 26, 2022 7:51:03 AM by Sasa Ignjatovic [Paessler Support]



Votes:

0

The PRTG Server we saw these alerts, also after removing enterprise console me and other admins are unable to sign into the web-interface anymore any insight if these could be related?

Created on Oct 26, 2022 1:08:17 PM



Votes:

0

I would suggest that you open a support ticket for this issue, as we need to take a closer look at what is happening.

Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on Oct 31, 2022 9:14:38 AM by Sasa Ignjatovic [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.